Are your products new or second hand?
All products are second hand unless stated.
Is there a warranty on items that I buy from CeX?
Yes, CeX offer a 12-month warranty on all products excluding consumables.
This warranty covers all faults arising during the course of normal use, and does not cover physical damage or water damage. Please view our Terms and Conditions for further warranty details.
If your item develops a fault and is covered under our warranty, please follow the details in our returns procedures [listed below]. Please note that repairs under warranty can take up to 28 working days.
Is there a minimum amount I need to spend with you?
No, but there is a delivery charge of £2.50 on all orders. Please note this is not per item.
What payment options do I have?
Currently we accept most credit or debit cards. Please view the bottom of each page of our website for a list of the type of cards we accept.
You may also redeem your CeX voucher against your order, however you must first place an order using your credit or debit card.
How do I pay using CeX voucher?
If you wish to redeem a CeX exchange voucher against your order, please send any voucher you wish to redeem to us within 28 days from the confirmation of dispatch email - vouchers must be received within a reasonable timeframe after the order is dispatched. Please read our Terms and Conditions for more information.
We strongly advise that all vouchers are sent with some form of traceable delivery method, as CeX cannot accept responsibility for any vouchers not received.
Also, please keep note of your voucher number for reference.
CeX reserves the right to return the voucher/s to the customer and not accept them as part or whole payment for your order.
Vouchers must be attached to your order number and sent to the following address:
CeX WeBuy Order (Order number)
Unit 2A
Front Unit Building 2
132A St. Albans Road
Watford
Hertfordshire
WD24 4AE
Are the quantities available to buy online live?
Yes, however please be aware that occasionally, particularly on items where there is a single item of stock available, there may be a situation when the item is purchased within the store moments before it has been allocated to our online customers. These are situations beyond our control and we will notify you if this happens immediately.
How do I track my order?
You can track your orders by logging onto your account on the homepage of www.webuy.com and following the Buy-From-CeX order tracking link.
How much will delivery cost me?
There is a delivery charge of 2.50 per order
Where will you deliver my goods?
We currently only deliver to UK addresses, and for security
reasons we can only send items to the billing address of the
card used for payment of your order. If you have paid via
Paypal, the order will be sent to the address registered to your
Paypal account.
*Please note: Saturday, Sunday & Bank Holidays are
not classed as a working day for either the dispatch or
delivery of orders.
How long will it take to receive my order?
Items sent by CeX usually take 3-5 working days from the
point of dispatch. We will advise you by email when your
order has been dispatched; please note your order may be
dispatched in more than one package.
Please allow up to 28 days for delivery. We can only
consider items as lost in transit after this time.
*Please note: Saturday, Sunday & Bank Holidays are
not classed as a working day for either the dispatch or
delivery of orders.
What method do you use to send packages out?
CeX use Royal Mail 1st class for all items under £40.
Any items over £40 will be sent via Royal Mail Recorded
Delivery which will require a signature upon delivery.
Items over £150 will be sent via Royal Mail Special
Delivery, which also requires a signature upon delivery.
Please note: CeX may on occasion use UPS / another courier
depending on the weight / size of your items.
Can I have my order sent to an address other than my own?
No. For security reasons we are only able to make delivery to the cardholder’s address.
Please note that we do not ship to PO Box addresses.
Where's my order?
If you have not received your order within 28 days of the "confirmation of dispatch" email (sent to the email address registered to your account when you place the order), please contact us and we will be more than happy to rectify the situation.
Why have I been charged although I have not yet received my order?
Most banks allocate funds at the time of placing an order. In the event that your goods cannot be sourced, we will not charge you for these items and the allocation will be returned to your account within 1-5 working days.
If the items have been sourced, your account will be charged by CeX Ltd and this amount will appear on your statement.
What's your policy on lost in transit deliveries?
Having recently placed your order you can follow the delivery guidelines above to give you an idea of when you can expect delivery of your goods. If you have not received your order within 28 days of the conformation of dispatch email (sent to the email address registered to your account when you place the order), please contact us via email and we will be more than happy to rectify the situation.
It may also be advisable to contact your local sorting office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. Orders shipped via courier require the customer's signature upon delivery and cannot be released by the driver without this.
Having recently placed your order you can follow the delivery guidelines above to give you an idea of when you can expect delivery of your goods. If you have not received your order within 28 days of the confirmation of dispatch email (sent to the email address registered to your account when you place the order), please contact us via and we will be more than happy to rectify the situation.
What are Webuy.com's returns policies?
Items may be returned for refund or exchange provided CeX is notified via email within eight [8] days of delivery of the item. CeX must also be notified via email of any items that have been delivered incorrectly or incomplete within eight [8] days of delivery of the item.
Please note: items must be returned to CeX in order for any refunds or exchanges to take place.
Delivery charge refunds
The delivery charge will be refunded where the total basket of items ordered are defective under warranty. The delivery charge will not be refunded where unwanted items are returned or where only part of the order is returned as defective under warranty.
Outside of eight [8] days CeX reserves the right to refuse any refund or exchange requested for items which are not faulty; CeX can also not rectify any problems with incorrect or incomplete orders outside of this time.
How do I return an item?
Firstly, emails must be sent to , including your order number, the title of the items you are returning, and the reason for return.
Merchandise must be in the same condition as when it was sent with all accessories that came with it, including a copy of the invoice and a short note detailing the reason you are requesting a refund or exchange.Defective merchandise will be fully tested to verify the fault. Should an item not be found to be defective it will be dispatched back to you, however should an item be found to be defective we will first seek to repair or replace the item. If no repair or replacement can be issued, a refund will be given.
When returning items to us, you will need to use our returns shipping label. Please download this using the link below and attach to your package. Please make sure this is securely and clearly placed on any package that you send to us, as this will cover your postage costs, and ensure that the package is adequately marked with your order number.
Please find the PDF for you to download here!
The returns label must be used to meet Royal Mail rules (to comply with EU regulations) that will ensure specified low risk items can be transported safely through the UK postal network.
Whilst we may cover your postage costs, we do suggest sending your return via a tracked/insured method of postage, such as Royal Mail Recorded/Special Delivery. We will reimburse any postage costs you may incur from returning goods as per our instructions and that have developed a fault throughout the course of normal use.
Please note: Our refunds and returns policy may be restricted against titles that are exclusively for online play. Also, we cannot accept refunds or returns if you deliver them to us by hand, and as such refunds and returns can also not be carried out in CeX stores.
If you have any questions, please don't hesitate to contact us at
Please see Terms and Conditions for further information and on shipment responsibilities.
Once your order has been placed, you have until your order is dispatched to request for it to be cancelled.
In order to request an order cancellation, please email our Customer Services team at detailing your request, along with your order number.
If your order has already been dispatched, please follow the below 'Unwanted Items' procedure.
If you have an unwanted item or order, please contact our Customer Services department within eight days of receiving said items at
, detailing your order number and the item(s) you will be returning.
Please note that all items purchased online must be returned to the below address, as our stores are unable to process online orders.
Please send your unwanted item(s) to :
CeX WeSell Return (Order number)
Unit 2A
Front Unit Building 2
132A St. Albans Road
Watford
Hertfordshire
WD24 4AE
Outside of eight [8] days, CeX reserves the right to refuse any refund or exchange requested for items which are not faulty.
Will your programmes and games work on my computer?
All PC (computer) products that we sell should work on any PC system, provided it matches at least the minimum requirements to run the game/programme. Minimum requirements are listed on the product boxes and many online reviews.
Why are some phones of the same make and model different prices?
We price according to the condition of our phones. We break this down into four grades:
Mint - Phone in as new/mint condition with charger, original box and all accessories.
Good - Working phone in good condition with slight cosmetic blemishes. Charger supplied. Missing one or two accessories or original box.
Poor - Phone in poor cosmetic condition. Charger supplied but missing accessories and packaging.
Non-working - Phone intact, not crushed or snapped in half. Non-working examples: dead, cracked, broken/bleeding LCD (screen), not powering up, speaker/mic faults, broken aerial, etc. No accessories required.
Please note that when selling your phone to CeX, we will determine the condition of your phone after we have fully tested the item, and will value it accordingly.
Will the phone I buy work on any network?
Each phone listed on our website will display the network it is compatible with.
Are your items all boxed with instructions?
Phones: See Grading System above.
Games: All games will be sold in their original box, although the instruction manual is not guaranteed. All PC CD-Rom games which require a serial key will come complete with instructions.
DVDs: All DVDs will come complete with original box.
Consoles: Consoles: All consoles will come complete with the original box, unless ‘Unboxed’ is stated in the product title. These will be in excellent condition unless stated as follows:
If I have a question about an order, who can I ask?
If at any time your have a question or concern about an order placed online, you can us.
When do you charge me for the goods I have ordered?
We will charge you once your order is dispatched.
Do you share my personal details with third parties?
CeX may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This will be carried out in full compliance with the Data Protection Act 1998.
How do I report a broken link?
If you find a broken link or a broken image on the Webuy.com's web site, please send us an email and specify the URL to the page where you found it.
