Help with regards to our Stores

General Questions

The goods I want are not in my local store, how can I get them?
CeX has an online service, so you can get what you want delivered right to your door!

How can I tell if CeX has the goods I want?
On any page of the website type your keyword into the search box; you can then refine your search until you find the product you want. Clicking on the product will then show you which stores have stock, and the quantity they have available. This information is displayed in the top right-hand corner. You can also use the ‘advanced search’ function to browse an item by All stock available, stock available online or by specific stores stock.

Is the stock on the website accurate?
Yes, the stock on the website is live. However, please note this does not take into account any items that have been reserved in store, so it is best to Customer Services before heading down.

How can I find out more about the goods I’m thinking of buying?
You can check the product description of the item for more information.

What do I need to sell goods to a CeX store?
You need to become a member, which is completely free. Please view our Membership Requirements.

I’m not happy with the level of service I have received, what can I do?
Tell us! Without your feedback we don’t know where we are going right or going wrong. All feedback is used to continually improve the quality of service we provide. You can get in touch via our Contact Us page, or by emailing wecare@webuy.com

I’m worried that buying 2nd hand goods means that they are not as good as new.
Relax; all goods we buy in are subject to testing and covered under warranty for a whole 12 months (excluding consumables, which are warranted for 28 days). Still stressed? We will also exchange unwanted items bought in a store within two days when accompanied with a receipt, provided it is in the same condition you purchased it in.



Product Questions:

Will your games work on my non-UK system?
Our video games are PAL (UK and Europe) versions, and as such you must have a PAL video game system to play them. We do not sell imported video games. All PC (Computer) products that we sell should work on any PC system, provided it matches at least the minimum requirements to play the game (minimum requirements are viewable on the product pages for PC games, or alternatively on the box.)

What about DVDs?
We only sell Region 2 DVDs, or Region 0 DVDs that have been classified by the BBFC and PEGI. There are six world Regions for DVD - Region 2 covers the UK, Europe, The Middle East and Japan. Discs manufactured in one region will usually only play on players that were manufactured for sale in the same region, so discs bought in the USA will not play on UK players and vice versa. Please check your DVD manual, or with the manufacturer if in doubt.

Why are some phones of the same make and model different prices?
We charge different prices depending on the condition of our phones. We break this down into three grades:
Mint (A) - Working phone in as new/mint condition. Complete with original box and accessories as sold new.
Good (B) - Working phone in good condition with slight cosmetic blemishes. Charger supplied. If the phone includes a music player/radio then it is supplied with headphones. If the phone has PDA functionality a sync cable and/or docking cradle is supplied. Missing original packaging.
Poor (C) - Working phone in poor cosmetic condition. Original or 3rd party charger supplied but missing accessories and original packaging.


Will the phone I buy work on any network?
Each phone listed on our website will display the network it is compatible with.

Are your items all boxed with instructions?
Phones: See Grading System above.
Games: All Games will be sold in their original box, however the instruction manual is not guaranteed. All PC CD ROM games which require a serial key will come complete with instructions.
DVDs: All DVDs will come complete with original box.
Consoles: All consoles will come complete with the original box, unless ‘Unboxed’ is stated in the product title. These will be in excellent condition unless stated as follows:

  • Discounted - May have some slight cosmetic blemishes, and may be missing one or two accessories.
  • Budget - May have large amounts of cosmetic damage and missing all accessories.
Electronics: These are either in excellent condition or are as follows:
  • Discounted - May have some slight cosmetic blemishes, be missing the box, and may be missing one or two accessories.
  • Budget - May have large amounts of cosmetic damage, missing the box, and missing all accessories.


Are your prices in UK Pounds Sterling?
Yes, all prices listed are in UK Pounds Sterling.

Are some of your products age rated?
Any product with a BBFC (British Board of Film Classification) rating will be clearly described as such on the product page for that item. For further information on BBFC ratings, see the Video Standards Council Website. Additionally, we also display PEGI ratings. PEGI stands for Pan-European Games Information and is the new standard throughout Europe. PEGI age ratings are a guide and simply indicate what age you're likely to have to be to understand how to play the game). PEGI ratings can also warn of the type of content in a game - for example sexual content, violence or bad language.
Warning: It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else that is under age.

Can I trade the items I have purchased?
As soon as you've finished playing with your games, watching your DVDs or simply want to upgrade your phone, MP3 player or any other of the many products that we deal with, simply sell them back to us for cash or take them to your nearest CeX store for a trade in.



Membership Requirements

If you don't want to sell your old goods to our site and would prefer to trade with one of our stores, you will need either an exchange membership (which means you'll be paid with CeX vouchers) or full membership (which means we'll give you hard slabs of cash for your old stuff).

Remember that terms & conditions in-store may be different to those featured on the website.

Before you head down to your local branch to sign up, take a look at the information below so you'll know what information you'll need to take with you.

Exchange Membership Requirements

You do not need to bring ID to sign up for Exchange Membership.

Note: Exchange Membership allows you to trade-in all items except mobile phones. If you want to trade-in or sell mobile phones, you will need Full Membership.

Full Membership Requirements

Selling to CeX is fast friendly and fair. Most exchanges don't need ID. If you're exchanging a Phone or selling anything for cash you need a full CeX membership, which is free.
In England, Northern Ireland and Wales full members must to be at least 16 years old (18 in Manchester) and be able to present ONE of the following ID :

  • Current Signed Passport
  • Valid EU National Identity Card
  • Current UK photocard Driving Licence (full/provisional)
  • Current full paper (old style) UK Driving Licence
  • Disabled Drivers Permit
  • Police/Armed Forces Warrant Card
  • Valid DWP Benefit Book or Card
  • Utility Bill (not more than 6 months old)
  • Valid debit/credit card
  • A current bank/credit union/building society/credit card statement (not more than 6 months old)
  • Valid Council Tax/Rent Book

In Scotland, for all trade-ins you must to be at least 16 years old and present proof of address dated within the last 30 days. You also need one of the following forms of ID:

  • Valid Passport
  • UK Photo Drivers License (full/provisional)
  • EU Identity card
  • Police or Armed Forces Warrant card
  • Young Scot card bearing the "PASS" logo
  • Two debit or credit cards
Some stores may require extra forms of ID, please check with your local store for further information.

Still have a question?
Contact Us



Miscellaneous Questions

Where can I find your Terms and Conditions?
You can find them here.

Still have a question?
Contact Us



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